Business Analyst User Stories (2025 Edition)

In this first week of the ICT Business Analyst Bootcamp, the focus was on understanding the evolving role of business analysts, especially in light of recent advancements in generative AI and the growing prevalence of SaaS (Software as a Service) applications. Key points covered included: Importance of Business Analysts (BAs): The session highlighted that the business analyst role is often crucial to project success. BAs bridge the gap between key stakeholders and customer needs, focusing on finding solutions that satisfy these requirements. The participants discussed the reasons companies value BAs and the unique role they play in understanding project requirements and ensuring solutions align with organizational objectives. Industry Changes: Callum shared insights on how the industry landscape has shifted, with many software solutions now being developed and implemented through SaaS rather than on-premise solutions. This change affects the nature of BA roles, as SaaS requires different implementation and requirement strategies compared to traditional software. Generative AI and its Impact: The session touched on how generative AI is increasingly involved in software creation, which, in turn, is reshaping the expectations and tasks associated with BA roles. The participants discussed how the role of BAs is adapting to keep up with this trend, emphasizing the importance of continuous learning and adapting to emerging technologies. Compensation and Value of BAs: The conversation also included a discussion on salary expectations for entry-level BAs, the added costs associated with hiring a BA, and why companies see value in hiring BAs to drive project success. Understanding SaaS: A large part of the session was dedicated to SaaS, its growth, and why organizations are increasingly moving towards cloud-based solutions. Participants learned about common SaaS applications (e.g., Salesforce, Office 365, SAP) and why these solutions are now more favorable than on-premise installations, with the instructor explaining the impact of SaaS on BA roles and the requirements specific to implementing these applications. This introductory session set the stage for understanding the BA role within modern industry contexts, emphasizing the importance of adaptability, strategic thinking, and awareness of new technologies.

Disclaimer: This is a Simulated Case Study based on NSW Health and based on publicly available information. No party here represents NSW Government or NSW Health for any purpose